Using Features, Goals, and Personas in Product Training
Great SaaS training uses 3 main building blocks - product features, training goals, and personas. If you nail the relationship between these 3 and build your courses in the right order, you'll make a catalog that scales, is easy to update, and provides great results for your customers.
#SaaS #onlinecourses #SmallBusiness #BusinessGrowth #LMS #elearning #training
Great SaaS training uses 3 main building blocks - product features, training goals, and personas. If you nail the relationship between these 3 and build your courses in the right order, you'll make a catalog that scales, is easy to update, and provides great results for your customers.
#SaaS #onlinecourses #SmallBusiness #BusinessGrowth #LMS #elearning #training
Remove the Overwhelm From Customer Education: https://www.thinkthru.co
#SaaS #onlinecourses #SmallBusiness #BusinessGrowth #LMS #elearning #training
Remove the Overwhelm From Customer Education: https://www.thinkthru.co
Creators and Guests
Host
Matt Tidwell
Founder of ThinkThru and host of the Customer Academy Playbook, Matt has been helping B2B Saas Companies and mission-oriented brands build online training and customer education that customers love.
Editor
Alex Acevedo
Alex Acevedo is a multi-media creator and content wizard at ThinkThru. As part of the Customer Academy Playbook team, Alex delivers edits that give audiences practical tips & useful content in short, bite-sized pieces.
